When I hired Kristin to sell my grandmother's house, I had a basic idea of what a realtor was responsible for during a home sale. I had only had one previous transaction with a realtor in the past and thought I knew what excellent service was. Kristin truly opened my eyes to a truly amazing sales experience. Just to give a little background on the situation: after my grandmother passed, we began the long process of settling her estate, selling her home and her car from 3000 miles away. I had thought that being so far away cause this to be a long and costly process. Kristin was truly an asset during all of this. We met with her on our last visit to NY to clean out the house and she came prepared with a presentation of comparable properties and an asking price that she believed was best for the property- all in under 24 hours. She knew that we had time constraints and our goal was to sell the home before the winter storms hit a home that was prone to floods.
We received an offer quite soon and Kristin provided sound advice which resulted in us going back and forth with the buyer until finally settling on a price. During all of this, she was in constant communication with both myself and my father. She also personally checked on the home on a consistent basis to ensure that nothing prevented the closing of the house. Shortly before we were scheduled to close, we were made aware that there were some things left behind in the house that needed to be removed before the final walk through. Kristin gathered a group of her friends and had the house empty in a day, trash removed and ready for pick up, and donations set aside for pick up. Not once did she see this as a setback, she did not hesitate to get the work done to make sure our wishes for a quick closing were met.
We also had a car to deal with. It ended up dying from sitting for so long in the cold temperatures. Again, another thing that could have set us back to close but Kristin was to the rescue again. She again contacted a friend who towed it to her home for safe keeping while we waited for a duplicate title from the DMV. Even after the house closed and the paperwork was signed, Kristin is still storing the car for us while we are in the processing of selling it.
With everything that happened over the last year, my patience and trust in people waned with every email that I received from lawyers regarding estate and banking issues. But I always looked forward to calls or texts from Kristin. Even if something bad happened-did I mention the pipes that burst 2 days before closing? She would present the issue at hand and immediate provide a solution to us and plan of action to get it done.
Wow! You made it to the end! If you read all that then you know Kristin is amazing and you are getting more than just a new home or a sold home. You are getting someone who will go above and beyond your expectations.
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